FAQs

Web Site Questions

How do i view my self in the activity?

Go to your activity url and on the right side bar click the participants icon. Then use search field with your participant name.

How do i associate my User ID?

You can scan your own Qr-Code or copy/paste the user ID you've received in your email.

What's the difference between VR and Live Tracksy app's

Live App updates your real time position to the event map, VR App add's your covered distance to the event map.

Can i train live with my team from diffrent locations?

Yes, with Tracksy VR you can enjoy Live Virtual Activities/Remote Group Training, together in the same digital map from different geolocated places.

Can participants use Geolocated Incident Management from my App and Trackers

Yes, with Live App and rented trackers participants can submit a geolocated support request to event organisers.

VR App Questions

How does it work?

You will need to select your unique QR-Code previously received by email to add your self to your activity or simply copy paste your User ID into its field and press Login.

Start Stop what should I do?

Once you have login all you need to do is START activity when you start and remember to STOP at the end. We highly recommend starting the START outdoors and waiting 30 seconds before starting your activity in order to allow the GPS to align and lock into multiple satellites.

Do we need internet connection for the system to work?

Yes it is important for your device to have access to internet for it to transfer data to the server.

Work in progress?

More coming soon.

Work in progress?

More coming soon.

Live App Questions

How does it work?

You will need to select your unique QR-Code previously received by email to add your self to your activity or simply copy paste your User ID into its field. Then you need to enable Live Tracking

Can I check the connection status?

Yes on the top right of your app there is a status bar for your to check your connection is established.

Do we need internet connection for the system to work?

Yes it is important for your device to have access to internet for it to transfer data to the server.

Work in progress?

More coming soon.

Work in progress?

More coming soon.

Event Organiser Toolbox

How do I add new tracks on this site?

Choose your GPX track file and upload it to your activity, you can also add a simple POI in gpx format.

Do I have to renew it regularly?

The track is there for free forever, and participants' live tracking data will be up on the map for 96 hours before being removed.

Do you charge for publishing a track? Is it a one-time fee or subscription?

What we do is simple publishing the track is free forever, it's a one time process and its 100% free.

What payment system is supported in this website?

To use this website no payment is required, but to add participants payments are accepted with all major players, Visa, Mastercard, ecc.

How can I add Members/Participants to the track?

Follow the add participants link and after login in you can upload your list of participants.

Is it allowed to put ads on our track page?

Yes, we have included an Advert/Sponsor area with related link on your own track page.

Which products are prohibited to promote on this site?

Any illegal content will be censured by our team.

How do I report a false review?

You can contact our team, we will support you moderate, verify and remove fake reviews.

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