FAQs

Web Site Questions

How do i find participants in the activity?

Go to your activity url and in the right side bar click the participants icon or use top right search field with your participant name or bib number.

How do i associate my Unique ID?

You can scan your own Qr-Code or copy/paste the unique ID you've received in your email.

What's the difference between VR and Live Tracksy activities?

Live activity updates your real time position to the event map, while VR activity will project your covered distance to the event map from any remote place in the world.

Can i train live with my team from diffrent locations?

Yes, with Traksy VR you can enjoy Live Virtual Activities/Remote Group Training, together in the same digital map from different geolocation places. Doing Outdoor activities of course

Can participants send "Geolocated Incident Support Requests" from the Mobile App and Trackers?

Yes, with the App and rented Trackers participants can submit a geolocated support request to event organisers, the request generates a geolocated ticket in the safety map.

VR Activities Questions

How does it work?

YYou will then need to copy the unique ID you receive after being invited as participant and paste it in the "Tracksy VR" app screen instead of the “Unique ID” field in order to be added to the event public map, accept terms and conditions and log in.

Start Stop what should I do?

Once you have login all you need to do is press the START activity button bellow just before you start and remember to STOP at the end. We highly recommend starting outdoors and waiting 30 seconds before starting your activity in order to allow the GPS to align and lock into multiple satellites.

Do we need internet connection for the system to work?

Yes it is important for your device to have access to internet for it to transfer data to the server.

Work in progress?

More coming soon.

Work in progress?

More coming soon.

Live Activities Questions

How does it work?

You will need to select your unique QR-Code previously received by email to add your self to your activity or simply copy paste your User ID into its field. Then you need to enable Live Tracking

Start Stop what should I do?

Once you have login all you need to do is press the START activity button bellow just before you start and remember to STOP at the end. We highly recommend starting outdoors and waiting 30 seconds before starting your activity in order to allow the GPS to align and lock into multiple satellites.

Do we need internet connection for the system to work?

Yes it is important for your device to have access to internet for it to transfer data to the server.

Work in progress?

More coming soon.

Work in progress?

More coming soon.

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